“I just wanted to give some feedback on the valeting team we have here at Eden Basingstoke, Silviu and Alexandra. What a great and hardworking team they are, and we are very lucky to have them. They are here at 7am most mornings making sure all the cars for that day are organised and ready for handover. They are also extremely helpful around the site most days too. They are both a credit to your company and we are very grateful to have them at Eden Basingstoke.”

“Tomasz is a tremendous asset and is crucial to our team. He can be trusted to ensure everything is complete well ahead of time and is quick to fix issues without even being asked. He is quick to pick up on jobs we throw at him, allowing us to smash all our figures, especially at EOQ, delivering out over 200 cars on one day. He has single handily dealt with a number of issue cars that were not up to Tesla standard. Without Tomasz we truly would not be in the same place we are day in day out.”

“Julius has embedded the team into Available Car seamlessly, he leads the team very well and continues to do a good job. Autoclenz offer a professional versatile service which allows us to deal with the peaks and troughs allowing targets to be hit. The operatives are friendly and hardworking, and Layla always has things organised, making it easier for us to manage the team.”

“I just wanted to let you know how helpful Kofi is. Whenever I approach him for anything he always goes above and beyond. I asked him to take a quick look at a vehicle for me when a customer popped in with a problem with his bonnet. He ended up polishing the whole bonnet. The customer was so appreciative and left happy. He’s always friendly, approachable and a great part of the team.”

“Sergiu has nothing but pride, hard work, and value when it comes to his commitment to the job. He is always here for 6am completing a forecourt clean, followed by showroom clean, leaving the rest of the day available for handovers and stock car cleans. He is a true credit to you as a company and a very valued Operator. Now he Is a very valued member of our team.”

“The girls are fantastic. They never complain, they just get on with it. They stay late if needs be. All the cars are spotless for handover, we’ve not had a single complaint regarding the valet.”

“Scott is the best Valeter that we have had at Ocean MINI. He continuously works above and beyond his remit to make sure all customers are happy on the day of collection of their new cars. He is conscientious and a great team member, nothing is ever too much trouble!”

“Following our conversation over the phone and in person, I am writing this email to give Yurii Tokar a shout out for his amazing efforts and work at Tesla Heathrow! I Hope this can be fed back to Yurii. Thank you.”

“I would like to nominate the team here at Wirral for recognition please as they fully deserve it! As a combined team they are a great group of lads and always help each other out, working towards what is best for the business. For this we commend them and for this reason we believe they are a worthy nomination.”

“I would like to put forward Junior for the valeter of the month and if you had the valeter of the year I would be putting him forward to that as well! From the day he started with me at Select to present, he has never been a minute’s problem. On most mornings I pass him as he’s walking into the business, he’s always got a smile on his face and ready to give 100%.”

“Just a quick email to say how well the Valeting team are doing - this has been, over the past 10 years, the most effective and efficient team we have had. Mike is always loyal and fully completes his job requirements brilliantly. John is a real asset to the point where he comes looking for extra work. Long may it continue.”

“Please pass on a huge thanks to Oleksii at Eden Bracknell, he is doing a fantastic job and would like to leave some positive feedback.”

Darren was presented with Commence Operator of the Month for his tremendous effort throughout September.

“Just wanted to say a big thank you to the team of valeters we have at Watford. They do a super job under immense pressure which we truly appreciate.”

“The Team here is fantastic. Whenever there is an issue, they are more than happy to help and will change job roles when needed, when the other has fallen. Staff and management are pleasant and deserve the praise given. WELL DONE!!”

“I really appreciate Ions hard work and efforts recently. He has been fantastic and has caused no issues at all. He is always on time and does an amazing Job. He is a real key member of our operation and is the reason why we have so many happy customers.”

“Tish has been a life saver over the last week or so, really helping us out when we’ve been up against it. I just wanted to let you know as it’s all too easy these days to have a moan when things don’t go quite right and important, we praise when we can!”

“I just want to share some feedback in March regarding Sorin. Sorin managed on his own to clean 110 New and Used sold cars plus our stock vehicles. He worked 7 days a week and kept the quality of the valets to a very high standard. Even when we needed to squeeze in some demo cleans there was never a no, he was always happy to help. Please pass on my thanks to him.”

“Ioan, our site cleaner, is by far one of the best and hardest working valeters I have ever come across in my 20 years in the motor industry. Nothing is too much trouble, and he always strives for perfection. He is polite to staff and customers and a real asset to your business. He also has a great work ethic whereby he is always smiling and never lets on to any issues.”

“I just wanted to drop you a line regarding Paul and the valeting team here at BMW Chester. I have known Paul for nearly 20 years, and he is the most reliable and hardworking individual any company could wish for. We would be lost without him! I cannot recall the last time a customer had cause to complain about the team’s work, nothing is too much trouble for them.”

“Over the past month, Al has consistently demonstrated professionalism, dedication, and a remarkable commitment to providing outstanding service. Al has consistently gone above and beyond expectations, his attention to detail is impeccable, ensuring that every vehicle is meticulously cleaned and polished to perfection. Despite working in a fast-paced and demanding environment, they have consistently met deadlines and ensured that all tasks are completed efficiently.”

“Charlie has been invaluable since the fire, he was in the thick of it helping us move the carpark around, move the damaged cars out of the fire damaged areas etc. He set up an outdoor valet operation and began washing down the cars including customers cars that were collecting and moving to another retailer to get repairs completed. Rain or shine he has been on it as it were with a smile on his face. We would not be without him, and he deserves some reward for his total dedication to our operation.”

“Nikolay is amazing, patient, and helpful, he stays behind, never losing his cool. He is great with customers; they really like him. If anything goes wrong, he knows how to fix it quickly & efficiently.”

“Stas and Yana are a great team. They understand the standards that we need and helped us achieve 100% during an audit. I am really pleased that they are with us, and to see them both happy in their work.”

“When we lost our Service washer, Robert stepped in and did all our service cars as well as the Sales cars and he did a sterling job. Well-deserved nomination for operator of the Month.”

“Miki’s attitude, respect and quality of work is world class, nothing is too much. Our CQ scores on Used are above the top 25 with the Handover quality.”

“I wanted to let you know how great our valeters have been at Camberley. They are a brilliant asset and are very helpful.”

“Just a few words to let you know how great a job Mihail has done for us – he gets on so well with all the team and is super helpful. Much appreciated.”

“Serghi has been doing a great job. He is a great leader in the car park and overseeing the wash bay.”

“Sylwia has been very good for our service operation, we notice when she is not there. She does a great job.”

“Vitalii is a credit to you. I am delighted with his work ethic and attitude. I cannot speak highly enough about him.”

“Claudiu has been amazing in recent months, always happy to help, even when he is extremely busy. His quality and attention to detail in preparation of our new and used cars is second to none. He is a real credit and long may he continue at Volvo Cars Poole.”

“Ovi’s work ethic is outstanding, and he is always offering to help – no matter what the task is. He always has a smile on his face, no matter the pressure he may be under. I would like to request that he receives a recognition on behalf of Mercedes-Benz Croydon.”

“We would like to recognise and reward both Ruslana and Dragos as operator of the month. Both their efforts last month have been extremely valuable, and we would like to thank them both for their continuous hard work.”

“Alex is a hard-working and valued colleague. His attitude is super positive towards the tasks that we give him, and nothing is too much trouble. He has always taken great pride in the work that he does for us, and this shows in the quality of the work that he produces.”

“Marius has gone over and above helping with getting vehicles ready for the workshop for a Sales Prep weekend. He stayed late to assist with the arrival of a VIP guest and even worked on a Sunday to assist with vehicle movements. Thanks, and keep up the great work Marius.”

Congratulations to Darak and the team who have been presented with our first Health, Safety & Compliance Award in recognition of their continuous display of behavioural standards and contributions towards ensuring a safe work environment.

“We would love to put our wash team forwards as Valet team of the month as they have turned our site around in the short time, they have been with us since we moved to Autoclenz. They are always keen to help and are approachable and in great spirits even in the awful rain and cold we have had recently!”

“Bogdan is doing an excellent job for all departments. He is a real pleasure to work with, gets on with anything you give him and will do anything asked for when it is needed. If we haven’t booked a lot in, he will come up to the showroom off his own back and clean the showroom cars or take things off the forecourt to freshen them up, or even do the whole forecourt to keep busy and keep the place looking great. Please pass on our thanks to Bogdan, it is hugely appreciated.”

“1st March Handover date is upon us, and the panic began! 25 cars due to be handed over in one day and the realisation of how much work is still to be done in a 48-hour period hit home. Alen single headedly alleviated a lot of the pressure by taking ownership of the car park situation, implementing a seamless process that enabled us to follow through with our commitment to the business and customers alike. Thank you, Alen, for saving the day. We appreciate the time, effort, and hard work you put into this.”

“Spas has and continues to demonstrate a good standard of work, nothing is ever “Too much” and always happy to help. Another valued member of the valet team.”

“When Ion is here everything runs smoothly, he does an amazing job, and his attitude is on the spot! We like Ion here in Totton, please send him some praise.”

“Roman, who is one of our Midlands support operators, definitely needed to be recognised for his great work ethic, reliability and for just being such an asset to the region. From all the team, we wanted to say a big thank you to him, we really do appreciate all his hard work and support! He is certainly one of our unsung heroes!”

“I would like to put Erik forward for valeter of the month. He has come into the business with the perfect attitude and has turned cars around from auction vehicles to retail cars. He’s hard working, stands out. With no doubt he should be acknowledged for his work ethic.”

“We would like to express our appreciation of the standard, quality and experience of the valet team. They deliver the high-level standards expected by our company and the expectations of our customers, which has been reflected by our good customer satisfaction rating on our NPS. As a group we thank you for delivering an exceptional service.”

“For the last week, half of the valet bay has not been in use due to broken pipes, however the volumes of cleaning required has not changed. The standard has remained high and the timescales for completion have been met. This is a great example of working hard through challenging times and still giving the customer the best experience possible!”

“I would like to say that both Nicky and Ivo are amazing. Nothing is too much for them and they always go above and beyond. Thanks again to Igor for all your support as well.”

“Adrian is doing a brilliant job.”

“Well done to the valeting team who have done a tremendous job in January where we had a very busy month delivering both new and used cars as well as maintaining our service customers by making sure they are delivered back to them in a clean condition.”

“Recent months have been testing times for the operators who work in the car park. Therefore, I’d like to nominate Siki, Cesko, Metodi and Marius for the operators of the month. They’ve really stepped up, even more so over the last couple of months and they are such an asset to us at Temple Fortune.”

“Ionel has done a great job for us – if he is ever on his own, he digs in and works through his breaks as well as on Saturdays if required, most definitely part of the team and never complains even at the toughest times. Great effort put in by the guys, much appreciated.”

“Just thought I’d give you a quick email to let you know how well the guys outside the front have been recently. Damage videos, eagerness to help out, just overall a very well done. Bas has the team working very well and he’s been helping me out a lot recently too.”